1
Diagnosis
We understand what is failing, what is urgent, and who is involved.
- AWe schedule the initial diagnostic call.
- BWe gather context and understand the situation.
- CWe set priorities before recommending the right path forward.
One-Off Services & Care-Plan
Clear, structured services designed to reduce operational risk and improve infrastructure reliability.
How we work
Each engagement starts with diagnosis, clear scope, coordinated execution, and explicit boundaries.
2
Scope & service recommendation
We recommend the right scope: structured diagnosis, a scoped fix, or continuity support.
- AWe present possible paths, a recommended scope, budget, and initial timeline.
- BOnce scope and conditions are approved, we send the service agreement and prepare the start.
- CThe agreed amount is confirmed before execution.
3
Execution or continuity support
We execute directly and involve trusted specialists only when the work needs extra capacity.
- ARequired accesses, credentials, and operational information are prepared.
- BWork begins according to the agreed timeline and operating window.
- CWhen after-hours work is needed, we coordinate coverage, contractors, and continuity across Europe and the Americas.
4
Documentation and records
We use a management system to record work, requests, and operational procedures with traceability.
- AAt the end, a detailed work report is delivered.
- BThen the invoice and payment link are sent.
- If Care-Plan is contracted:
- AScheduled maintenance.
- BTechnical owners for emergencies.
- CPrivate monitoring and notifications.
- DEarly alerts for critical outages.
Included in engagement scope
- Delivery path with clear milestones and responsibilities.
- Operational runbooks, handover notes, and risk communication.
- Technical execution tied to agreed outcomes and constraints.
- Time-zone coordinated execution (Europe + Americas) for after-hours windows.
Out of scope unless explicitly contracted
- Unbounded support requests outside approved scope.
- Major redesigns or migrations not included in the agreed service scope.
- Compliance/legal deliverables not defined in the service terms.
- 24/7 SLA commitments without dedicated contract and capacity model.
One-Off
One-time projects for urgent needs or planned infrastructure adjustments with a clearly defined scope.
Audit Express (48h)
Detailed system assessment with report, budget, and action plan in under 48h.
Starting at €100
* Per-server pricing in a standard environment, with volume discounts from 3+ servers.
Ideal for: Cases where a diagnostic call is not enough to scope technical risk.
Included
- Rapid scope and context intake
- Infrastructure and service state assessment
- Risk map and priority matrix
- Written report with key findings
- Initial budget estimate by phase
- Action plan with recommended sequence
- Delivery in under 48h
What's not included
- •Hands-on remediation during the audit
- •Long-term operations (handled by Care-Plan)
- •Major redesign or migration execution
Best fit when a 30-minute call is not enough to assess full scope.
If multiple servers/services are involved, we quote as Custom.
Get startedServer Rescue & Stabilization
Stabilize a failing server and reduce recurring incidents.
Starting at $600
* Per-server pricing in a standard environment, with volume discounts from 3+ servers.
Ideal for: Urgent stability recovery on a single production server.
Included
- Initial triage + safe access setup
- Health checks (CPU/RAM/Disk/Network)
- Incident stabilization + quick wins
- Backup/snapshot before changes
- Basic hardening (critical only)
- Rollback plan for applied changes
- Final summary + next steps
What's not included
- •Multi-system environments or complex dependencies
- •Application refactoring / code changes
- •24/7 on-call coverage
If multiple servers/services are involved, we quote as Custom.
Get startedBackup & Recovery Hardening
Make backups reliable - and proven with restore tests.
Starting at $950
* Per-server pricing in a standard environment, with volume discounts from 3+ servers.
Ideal for: Teams with backup uncertainty and no proven restore routine.
Included
- Review current backup strategy
- Improve 3-2-1 approach (where applicable)
- Offsite/secondary copy setup (if available)
- Automated backup verification checks
- Restore test (proof of recovery)
- Backup failure alerts (basic)
- Documentation + monthly checklist
What's not included
- •Full multi-region DR architecture
- •Compliance-heavy environments
- •Ongoing operations (handled by Care-Plan)
If multiple servers/services are involved, we quote as Custom.
Get startedPhysical-to-Cloud Migration (SMB)
Move a workload to the cloud safely with a rollback plan.
Starting at $1,200
* Per-server pricing in a standard environment, with volume discounts from 3+ servers.
Ideal for: SMBs moving one workload to cloud with controlled risk.
Included
- Quick discovery (scope + dependencies)
- Migration plan (cutover + rollback)
- Lift-and-shift or simple re-platform
- DNS/SSL basics (if applicable)
- Backups configured in target environment
- Post-migration validation checks
- Handover notes + next steps
What's not included
- •App refactoring / major redesign
- •Complex HA/multi-site requirements
- •Large fleets or multi-workload programs
If multiple servers/services are involved, we quote as Custom.
Get startedCare-Plan
Fixed ongoing maintenance for critical systems where downtime, degradation, or slow response directly affects the business.
Care-Plan — Small Offices
Monthly baseline for small offices
$250/month
Ideal for: Small offices, studios, and businesses that need technical order and monthly follow-through.
- Remote maintenance for systems and critical workstations
- Automated backups with regular checks
- Basic monitoring and useful alerts
- Ticket support (response: < 4 business hs)
- Monthly status and priorities report
- Time-zone aware coverage (Europe + Americas) for after-hours work and reduced disruption
One technical lead to reduce day-to-day operational chaos
Remote service focused on continuity
Get startedRecommended
Care-Plan — Hotels & Business
Recommended for daily operational continuity
$600/month
Ideal for: Hotels, residences, and businesses with reception, Wi‑Fi, telephony, or multiple technical vendors.
- Monthly follow-through on Wi‑Fi, telephony, and connectivity
- Centralized coordination with reception, vendors, and staff
- Practical automations for calls, WhatsApp, or repetitive tasks
- Direct call support (response: < 2 business hs)
- Regular reviews and prioritized improvements
- Time-zone aware coverage (Europe + Americas) for after-hours work and reduced disruption
Better daily continuity with one technical lead coordinating everything
Remote service focused on operations and customer-facing continuity
Get startedCare-Plan — DevOps Team
For teams operating and shipping under pressure
$950/month
Ideal for: IT / DevOps teams that need more delivery speed, automation, and continuous support.
- Ongoing DevOps implementation and improvement
- CI/CD pipeline and release management
- Automation with Ansible, Terraform, and runbooks
- Direct call support (response: < 2 business hs)
- Weekly reliability and performance reviews
- Time-zone aware coverage (Europe + Americas) for after-hours work and reduced disruption
More reliable delivery with less manual infrastructure work
Remote service for continuous technical operations
Get startedCare-Plan — Custom
Tailored for large-scale needs
Custom
Ideal for: Complex or multi-site environments requiring tailored governance.
- Hybrid cloud architecture
- Industrial automation integration
- On-site consultation available
- Custom SLA guarantees
- Compliance and security audits
- Dedicated account management
- Time-zone aware coverage (Europe + Americas) for after-hours work and reduced disruption
Complete infrastructure transformation with dedicated support
Required for on-site work
Get startedWhere to start
The path is simple: diagnose first, then move into the right level of delivery.
- Start with a free diagnosis to validate context, urgency, and operational risk.
- If needed, move to Audit Express or a scoped One-Off service.
- When continuity is required, transition to a monthly Care-Plan.