27 branches, zero downtime
27
Branches migrated end to end without operational downtime during cutover.
Iām Rafael Rey ā an independent IT consultant based in Italy, active across Alto Adige and remotely throughout Europe.
I coordinate infrastructure, continuity, and technical execution for hotels, SMEs, and IT teams that need one accountable point of contact.
Practical support for organizations that need a real technical lead, not another anonymous agency layer.
Selected metrics
Numbers behind the work
A rotating snapshot of the delivery figures behind real projects across hospitality, offices, industrial environments, and infrastructure.
50+ hybrid environments
50+
Hybrid environments designed, virtualized, and operated with continuity controls.
Safer CI/CD delivery
CI/CD
Release hygiene and automation applied to reduce deployment friction and manual risk.
20+ Proxmox clusters
20+
Proxmox clusters kept under managed continuity together with 90+ NAS and core services.
300+ AP rollout
300+
Access points deployed across distributed institutions, with 9,000+ students and 110 rural schools connected.
15k-20k event sessions
15k-20k
Wi-Fi sessions handled per event under dense public usage and demanding operating windows.
Amazon Logistik GER
36
Clevertech robots serviced inside Amazon DTM1 without interrupting fulfillment operations.
Clevertech ITA
2023-2025
Electrical integration delivered for industrial machinery destined to Amazon and other clients.
Quilmes ARG
2
Depalletizers modernized with Siemens PLC control and plant-level monitoring integration.
Industrial continuity across 3 countries
3 countries
Industrial modernization support delivered across Argentina, Italy, and Germany.
Room power and checkout logic
1 room logic
Occupancy, checkout, lights, and reception aligned under one control flow.
Room calls, mobile forwarding, scheduled alarms
3 call paths
Room calls, guest mobile forwarding, and scheduled alerts unified in one hotel telephony flow.
RFID + biometric access
2 factors
RFID and biometrics combined for traceable staff-area access and time control.
Plate-recognition access CCTV
24/7
Vehicle access visibility reinforced through CCTV and automatic plate recognition.
Property-wide Wi-Fi with smart roaming
1 wireless base
Smart roaming and balancing across rooms, common areas, and staff operations.
Multi-kitchen ticket flow
1 service flow
Orders kept traceable across bars, tables, and multiple kitchens.
Branded guest hotspot
1 branded portal
Guest Wi-Fi access aligned with the brand and separated from internal traffic.
Office infrastructure renewal with continuity
1 reset
Office infrastructure renewed without letting daily work fall apart during the transition.
100k+ files easier to find
100k+
Documents made easier to classify and retrieve across very large legal and administrative archives.
Private servers for office continuity
1 private stack
Email, storage, VPN, and internal services kept under direct control instead of scattered vendors.
Outsourced FTTH field operations
Daily FTTH
Field coordination, quality control, and reporting for outsourced ISP operations.
Problems we step in to solve
Common situations when no one owns the full technical problem.
Wi-Fi and connectivity problems
Unstable Wi-Fi, weak office connectivity, or networks that were never properly organized.
Phones, reception, and daily service
Phones, reception, or WhatsApp flows that waste time and damage service every day.
PCs and Point of Sale
Maintenance for office PCs, cashier systems, and point-of-sale equipment to prevent slowness, outages, and repeated failures.
Backup and data-loss risk
Backups that look fine on paper but fail when recovery is actually needed.
Servers and remote support
Remote maintenance and support for servers and business systems when continuity matters and response needs to be clear.
Too many suppliers, no real owner
Fragmented systems where each supplier handles one piece and nobody owns the full business problem.
Operational improvements with Artificial Intelligence
Customer service automation
Guest communication, recurring inquiries, approvals, and repetitive internal tasks that keep stealing time.
On-site technical systems and industrial upgrades
Modernization, diagnostics, and control work that must happen without stopping operations.
Internal process automation
I apply automation to organize internal tasks, documents, routing, validations, and analysis that currently consume operating time and create repetitive manual work.
How we help
Infrastructure that stops breaking
I stabilize the technical base so repeated outages stop disrupting the business.
View details
- ā¢Servers, storage, and core business systems brought into order
- ā¢Cleanup of recurring incidents and unclear ownership
- ā¢A more stable base for office, hotel, and on-site operations
Wi-Fi, phones, and business continuity
I bring connectivity and day-to-day communications back under control.
View details
- ā¢Guest and staff network separation
- ā¢Office and multi-site connectivity cleanup
- ā¢Optional phone and WhatsApp automation for recurring questions
Workstations, point of sale & on-site systems
Keep office PCs, point-of-sale stations, access, and on-site technical systems under one coordinated service path.
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- ā¢Critical workstations and point-of-sale devices kept operational
- ā¢Access, CCTV, and local systems coordinated with the rest of operations
- ā¢Cleaner escalation paths when digital and on-site incidents overlap
Backup and recovery you can trust
I reduce recovery risk and make continuity plans usable in real incidents.
View details
- ā¢Backup policy and retention review
- ā¢Recovery validation and failover routines
- ā¢Operational continuity procedures
Automation & operations
Automate repetitive office, guest, and internal flows so teams spend less time on preventable work.
View details
- ā¢Notifications, approvals, and task routing
- ā¢Lightweight AI and process automation
- ā¢Operational workflows with clearer ownership
Centralized accountability
I coordinate providers, priorities, and follow-through directly, and I only add trusted specialists when the work needs extra capacity.
View details
- ā¢One point of contact when you have no internal IT lead
- ā¢Provider coordination, after-hours follow-through, and clear next steps
- ā¢Continuity across multilingual teams, sites, and providers across Italy
How we work
A simple path from diagnosis to execution.
1
Diagnosis
I understand what is failing, what is urgent, and who is involved.
2
Scope & service recommendation
I recommend the right scope: structured diagnosis, a scoped fix, or continuity support.
3
Execution or continuity support
I execute directly and involve trusted specialists only when the work needs extra capacity.
4
Documentation and records
I use a management system to record work, requests, and operational procedures with traceability.
Selected Work
Offices, Retail & Small Businesses
Shared operational base
This is the technical core shared by most modern commercial environments: workstations, networks, access, CCTV, and local systems that support day-to-day operations and also underpin the other sectors.
Hotels & Dining
Hotels that need guest Wi-Fi, reception, and vendors under control before season starts
Examples of hospitality work where I aligned guest Wi-Fi, reception, access, telephony, and property systems so the team had one technical owner instead of five suppliers blaming each other.
Factories and industrial plants
Industrial automation in Argentina, Italy, and Germany
Installation, maintenance, and fabrication of more than 90 systems across Europe and the Americas, with more than 10,000 sensors installed and over 500 km of mounted cabling.
IT / DevOps Teams
End-to-end migration with no operational downtime
End-to-end migration of critical branch infrastructure with zero operational downtime and post-cutover stabilization support
Start with a focused diagnosis
I clarify what is failing, what is urgent, and what the right next step should be.